Aeotec Help Desk
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
Controllers.
AutoPilot
19
Table of contents - AutoPilot
Setup - AutoPilot
Space management - AutoPilot
Connect & remove devices - AutoPilot
Device settings - AutoPilot
See all 19 articles
Smart Home Hub
18
Table of Contents - Smart Home Hub
How to setup Smart Home Hub
Migrate from SmartThings to Smart Home Hub
Room management - Smart Home Hub
Installing & removing devices - Smart Home Hub
See all 18 articles
Z-Stick Gen5 (ZW090)
23
Z-Stick Gen5 user guide.
Z-Stick Gen5 technical specifications.
Z-Stick Gen5 Quick Start - Just the Essentials
Quick start Z-Stick Gen5 with Domoticz
Host Software
See all 23 articles
Z-Stick Gen5+ (ZW090)
5
Z-Stick Gen5+ user guide
Z-Stick Gen5+ technical specifications
Z-Wave command class configuration tool download.
Upgrade network to Z-Stick Gen5+ and backup tool
Setup Home Assistant with Z-Stick Gen5+
Z-Pi 7
6
Z-Pi 7 user guide.
Z-Pi 7 technical specifications.
Setup Z-Pi 7 with Home Assistant on a Raspberry Pi
Setup Z-Ware software with Z-Pi 7
Is it possible to backup Z-Pi 7?
See all 6 articles
Z-Stick 7
5
Z-Stick 7 user guide.
Z-Stick 7 technical specifications.
Setup Home Assistant with Z-Stick 7
Setup Z-Ware software with Z-Stick 7
EU declaration of conformity
Aeotec Z-Wave.
Engineering Sheets (PDF Downloadable)
2
Gen5/6 Engineering sheets
Gen7 Engineering sheets
FAQ
13
What are Aeotec's product codes?
Does a product work with a particular gateway?
How do I factory reset my Aeotec Z-Wave Device
What frequency does Z-Wave use?
Can a firmware upgrade for Gen5 products be used to change their region or frequency?
See all 13 articles
aërQ Temperature and Humidity Sensor
8
aërQ Temperature and Humidity Sensor user guide.
aërQ Temperature and Humidity Sensor technical specification.
Setup aërQ with Smart Home Hub / SmartThings
Setup aërQ with AutoPilot
Setup aërQ with Home Assistant
See all 8 articles
Button
4
Button user guide.
Button technical specification.
Aeotec Button with SmartThings
EU declaration of conformity.
Doorbell 6 (ZW162)
10
Doorbell 6 user guide.
Doorbell 6 technical specification.
Doorbell 6 sound previews.
Doorbell 6 - SmartThings configuring sound and volume
Doorbell 6 - SmartThings Home Monitor setup and sound/volume configuration
See all 10 articles
Door / Window Sensor 7 Series 700 (ZWA011/ZWA012/ZWA041/ZWA042)
9
Door / Window Sensor 7 Basic user guide (ZWA011/ZWA041)
Door / Window Sensor 7 Pro user guide (ZWA012/ZWA042)
Door / Window Sensor 7 Series 700 technical specifications
Setup Door/Window Sensor 7 with AutoPilot
Setup Door/Window Sensor 7 with Aeotec Smart Home Hub
See all 9 articles
Dual Nano Switch (ZW132 and ZW140)
9
Dual Nano Switch with energy (ZW132) user guide
Dual Nano Switch (ZW140) user guide
Dual Nano Switch technical specifications.
(ZW132) Dual Nano Switch with energy reading V3.02 firmware update.
(ZW132) Update Dual Nano Switch with energy reading via Homeseer.
See all 9 articles
Heavy Duty Smart Switch Gen5 (ZW078)
4
Heavy Duty Smart Switch Gen5 user guide.
Heavy Duty Smart Switch Gen5 technical specifications.
Heavy Duty Smart Switch Gen5 wiring diagrams.
EU declaration of conformity.
Home Energy Meter Gen5 (ZW095)
9
Home Energy Meter Gen5 user guide.
Home Energy Meter Gen5 technical specifications.
HEM Gen5 Parameter 101-103 and 111-113 use.
Setup Home Energy Meter Gen5 ZW095 with SmartThings.
Home Energy Meter Gen5 setting your sensor to report.
See all 9 articles
illumino Dimmer Switch
9
illumino Dimmer Switch user guide
illumino Dimmer Switch technical specifications
illumino Dimmer Switch LED compatibility
illumino Dimmer Switch requires neutral
Single-pole wiring installation for Dimmer Switch
See all 9 articles
illumino Switch
7
illumino Switch user guide
illumino Switch technical specifications
Single-pole wiring installation for illumino Switch
3-way wiring installation for illumino Switch
Setup illumino Switch with AutoPilot
See all 7 articles
illumino WallMote 7
6
WallMote 7 user guide
WallMote 7 technical specification
Setup WallMote 7 with AutoPilot
Setup WallMote 7 with Home Assistant
Setup WallMote 7 with Hubitat
See all 6 articles
LED Bulb 6
6
LED Bulb 6 Multi-White user guide.
LED Bulb 6 Multi-White technical specifications.
LED Bulb 6 Multi-Color user guide.
LED Bulb 6 Multi-Color technical specifications.
LED Bulb 6 (RGBW or Multi-White) with Vera
See all 6 articles
MultiSensor 6 (ZW100)
18
MultiSensor 6 user guide.
Multisensor 6 technical specifications.
Using Aeotec Multisensor 6 with SmartThings Hub
Setup MultiSensor 6 with AutoPilot
Setup MultiSensor 6 with Smart Home Hub
See all 18 articles
MultiSensor 7 (ZWA024)
6
MultiSensor 7 user guide
MultiSensor 7 technical specifications
Setup MultiSensor 7 with AutoPilot
Setup MultiSensor 7 with Aeotec Smart Home Hub
Setup MultiSensor 7 with Home Assistant
See all 6 articles
Nano Dimmer (ZW111)
15
Nano Dimmer user guide.
Nano Dimmer technical specifications.
Bypass technical specifications
How to wire Nano Dimmer with neutral wire
How to wire Nano Dimmer without a neutral wire.
See all 15 articles
Nano Switch (ZW116 and ZW139)
9
Nano Switch (ZW139) user guide.
Nano Switch with energy (ZW116) user guide
Nano Switch technical specifications.
How to wire a Nano Switch to an outlet with a switch.
(ZW116 - V3.00) How to update Nano Switch with energy reading Z-Wave firmware.
See all 9 articles
Nano Shutter (ZW141)
4
Nano Shutter user guide.
Nano Shutter technical specifications.
Nano Shutter (ZW141) Update Z-Wave firmware.
Nano Shutter declaration of conformity
NanoMote Quad
6
NanoMote Quad user guide.
NanoMote Quad technical specifications.
How to setup NanoMote with Vera
How to setup NanoMote Quad with SmartThings hub
NanoMote Quad Firmware update
See all 6 articles
Range Extender 7
8
Range Extender 7 user guide.
Range Extender 7 technical specification.
Setup Range Extender 7 with AutoPilot
Setup Range Extender 7 with Smart Home Hub
Setup Range Extender 7 with Hubitat
See all 8 articles
Recessed Door Sensor 7
6
Recessed Door Sensor 7 user guide.
Recessed Door Sensor 7 technical specifications.
Update Recessed Door Sensor 7 V1.05
Recessed Door Sensor 7 on Domoticz
Setup Recessed Door Sensor 7 with SmartThings
See all 6 articles
Recessor
1
Recessor user guide.
Siren 6 (ZW164)
10
Siren 6 user guide.
Siren 6 technical specifications.
Siren 6 sound previews.
Siren 6 - SmartThings configuring sound and volume
Siren 6 - SmartThings Home Monitor setup and sound/volume configuration
See all 10 articles
Smart Switch 6 without USB (ZW110)
4
Smart Switch 6 without USB user guide.
Smart Switch 6 without USB technical specifications.
How to update Smart Switch 6 Z-Wave firmware.
Update Smart Switch 6 firmware via HomeSeer.
Smart Switch 7 EU (F plug)
3
Smart Switch 7 (F plug) user guide.
Smart Switch 7 (F plug) technical specification.
EU declaration of conformity.
Smart Switch 7 US (B plug)
6
Smart Switch 7 (B plug) user guide.
Smart Switch 7 (B plug) technical specification
Setup Smart Switch 7 (B Plug) with AutoPilot
Setup Smart Switch 7 (B Plug) with Smart Home Hub
Setup Smart Switch 7 (B Plug) with Home Assistant
See all 6 articles
TriSensor (ZWA005)
5
TriSensor user guide.
TriSensor technical specification.
How to update TriSensor Z-Wave Firmware.
TriSensor with Vera
EU declaration of conformity.
Water Sensor 6 (ZW122)
7
Water Sensor 6 user guide.
Water Sensor 6 technical specification.
Dock for Water Sensor 6 user guide.
Dock for Water Sensor 6 technical specification.
Lasso Sensor for Water Sensor 6 technical specifications
See all 7 articles
Water Sensor 7 (ZWA018/ZWA019)
8
Water Sensor 7 Basic user guide (ZWA018)
Water Sensor 7 Pro user guide (ZWA019)
Water Sensor 7 technical specifications.
Setup Water Sensor 7 with Aeotec Smart Home Hub
Setup Water Sensor 7 with AutoPilot
See all 8 articles
WallMote Quad (ZW130)
8
WallMote Quad user guide.
WallMote Quad technical specifications.
Using WallMote Quad with SmartThings Hub.
Setup WallMote Quad ZW130 with SmartThings.
Using WallMote Quad with Vera UI7 (Group Association / Direct Control).
See all 8 articles
WallSwipe
2
WallSwipe for Nano user guide.
WallSwipe technical specification.
Aeotec Zigbee
Aeotec Button (GP-AEOBTNEU/US/AU)
3
Aeotec Button user guide
Aeotec Button technical specifications
EU declaration of conformity.
Aeotec Motion Sensor (GP-AEOMSSEU/US/AU)
3
Aeotec Motion Sensor user guide
Aeotec Motion Sensor technical specifications
EU declaration of conformity.
Aeotec Multipurpose Sensor (GP-AEOMPSEU/US/AU)
4
Aeotec Multipurpose Sensor user guide
Aeotec Multipurpose Sensor technical specifications
Aeotec Multipurpose Sensor as Garage Door Sensor in SmartThings
EU declaration of conformity.
Aeotec Water Leak Sensor (GP-AEOWLSEU/US/AU)
3
Aeotec Water Leak Sensor user guide
Aeotec Water Leak Sensor technical specifications
EU declaration of conformity.
Aeotec Outlet (GP-AEOWPGUK/AEOWPFEU) *not listed as Aeotec*
2
Aeotec Outlet user guide
Aeotec Outlet technical specifications
Aeotec Range Extender Zi (ZGA001)
2
Aeotec Range Extender Zi user guide.
Aeotec Range Extender Zi technical specifications
Aeotec Wi-Fi
Aeotec Cam 360
3
Aeotec Cam 360 user guide.
Aeotec Cam 360 technical specifications
EU declaration of conformity.
POPP Z-Wave.
10 Year Smoke Detector
3
10 Year Smoke Sensor user guide.
10 Year Smoke Detector technical specifications.
Declaration of Conformity
Flow Stop 2
3
Flow Stop 2 user guide
Flow Stop 2 technical specifications
Declaration of Conformity
Mold Detector
4
Mold Detector user guide.
Mold Detector technical specifications.
Update Mold Detector to new Fimware
Declaration of Conformity
Smart Outdoor Plug Switch
3
Smart Outdoor Plug user guide.
Smart Outdoor Plug technical specifications.
Declaration of Conformity
Smoke detector with controllable siren V 1.2
7
Smoke detector with controllable siren V 1.2 user guide
Smoke detector with controllable siren V1.2 technical specifications.
Declaration of Conformity
Smoke detector troubleshooting guide.
Smoke detector with controllable Siren - Using with Fibaro HomeCenter 2
See all 7 articles
Solar Outdoor Siren 2
4
Solar Outdoor Siren 2 user guide.
Solar Outdoor Siren 2 technical specifications.
Update Solar Outdoor Siren 2
Declaration of Conformity
Strike Lock Control
7
Strike Lock Control user guide. V1.04 and newer
Strike Lock Control user guide. V1.03 and older
Strike Lock Control technical specifications.
Strike Lock V1.05 with Popp Hub.
Strike Lock V1.05 with Fibaro Home Center Lite.
See all 7 articles
Z-Rain
3
Z-Rain user guide.
Z-Rain technical specifications.
Declaration of Conformity
Z-Weather
4
Z-Weather user guide.
Z-Weather technical specifications.
Z-Weather troubleshoot guide.
Declaration of Conformity
POPP Zigbee
POPP ZB-Shield
4
POPP ZB-Shield user guide
ZB-Shield technical specifications.
Declaration of Conformity
Firmware Update of ZB-Shield with Raspberry PI
POPP ZB-Stick
5
POPP ZB-Stick user guide
POPP ZB-Stick technical specifications.
Declaration of Conformity
Firmware Update of ZB-Stick with Windows 10
Firmware Update ZB-Stick with Raspberry PI
POPP Smart Thermostat
3
POPP Smart Thermostat user guide
POPP Smart Thermostat technical specifications.
Declaration of Conformity
Discontinued Products.
10 Year Smoke Detector and Siren
9
10 Year Smoke Detector and Siren user guide V1.14
10 Year Smoke Detector and Siren user guide V1.01
10 Year Smoke Detector and Siren technical specifications.
Declaration of Conformity
10 Y Smoke Detector troubleshooting guide.
See all 9 articles
433 MHz Bridge
3
433MHz Bridge user guide.
433Mhz Bridge technical specifications.
Declaration of Conformity
Door / Window Sensor
4
Door / Windows Sensor user guide
Door / Window Sensor technical specifications.
Update Door/Window Sensor
Declaration of Conformity
Door / Window Sensor (DSB04100)
0
Door / Window Sensor 6
5
Door Window Sensor 6 user guide.
Door Window Sensor 6 technical specifications.
Door Window Sensor 6 shows as Generic IO in Vera UI7
EU declaration of conformity.
How to update Door / Window Sensor 6 Z-Wave firmware.
Door / Window Sensor 7 Series 500 (ZWA008)
13
Door / Windows Sensor 7 user guide
Door / Window Sensor 7 technical specifications.
Door / Window Sensor 7 with external power supply.
Door / Window Sensor 7 as a scene controller.
Door / Window Sensor 7 Series 500 (ZWA008) as a dry contact sensor.
See all 13 articles
Door / Window Sensor Gen5
3
Door Window Sensor Gen5 user guide.
Door Window Sensor Gen5 technical specification.
EU declaration of conformity.
CO Detector
3
CO Detector user guide.
CO Detector technical specifications.
Declaration of Conformity
External Power Supply for Smoke Sensor and Siren
3
External power Supply user guide
External Power Supply technical specifications.
Declaration of Conformity
Doorbell Gen5
6
Doorbell Gen 5 user guide.
Doorbell Gen5 technical specifications.
Wireless Button Installation Guide + Wireless button Pair Guide
Using Doorbell Gen5 with SmartThings Hub's Custom Device Type
Control Doorbell sounds via Scene/Trigger on Vera
See all 6 articles
Dry Contact Sensor Gen5
2
Dry Contact Sensor Gen5 user guide.
Dry Contact Sensor Gen5 technical specifications.
Power Plug
3
Power Plug user guide
Power Plug technical specifications.
Declaration of Conformity
External Power Adapter for Keypad
3
External Power Supply for Keypad user guide
External Power Supply technical specifications.
Declaration of Conformity
Garage Door Controller Gen5
10
Garage Door Controller Gen5 user guide.
Garage Door Controller technical specifications.
Configure Garage Door Controller alarm sounds.
Disable Alarm Sound in the Garage Door Controller
Using Garage Door Controller with SmartThings Hub's Custom Device Type
See all 10 articles
Home Energy Meter
1
DSB09 firmware updates V3.61 / V3.64 / V3.67 US frequency
Home Energy Meter Second Edition
5
Home Energy Meter G2 user manual.
Home Energy Meter G2 1 phase user manual.
Setting Parameter 101-103 for the HEM G2 (DSB28)
Home Energy Meter G2 SmartThings Device Handler
Reset kWh in Vera UI7
Key Fob Gen5
6
Key Fob Gen 5 user manual.
Key Fob Gen5 technical specifications.
Secondary Controller Quick Start - Key Fob Gen5
Key Fob Gen5 as a Primary Controller for your network.
EU declaration of conformity.
See all 6 articles
Keypad
4
Keypad user guide.
Keypad technical specifications.
Keypad with Popp Hub
Declaration of Conformity
LED Bulb Gen5 (ZW098)
8
LED Bulb Gen5 user guide.
LED Bulb Gen5 technical specifications.
LED Bulb Gen5 Parameter 37 examples and easy excel programmable sheet
How to Factory Reset LED Bulb Gen5
Firmware Update (10/23/2016) - LED Bulb Gen5 V1.07
See all 8 articles
LED Strip
6
LED Strip user guide.
LED Strip technical specifications.
Using LED Strip with Vera Gateway.
LED Strip with SmartThings hub.
EU declaration of conformity.
See all 6 articles
Micro Dimmer G2 / Micro Smart Dimmer G2
4
Micro Dimmer G2 and Micro Smart Dimmer G2 user guide.
Micro Dimmer G2 technical specifications.
Are Micro Dimmer or Micro Smart Dimmer made for ceiling fan control?
Do Micro Dimmer or Micro Smart Dimmer require a neutral wire?
Micro Double Switch / Micro Double Smart Switch
2
Micro Double Smart Switch user guide.
Micro Double Switch technical specifications.
Micro Smart Energy Illuminator
0
Micro Switch G2 / Micro Smart Switch G2
3
Micro Switch G2 user guide.
Micro Switch G2 technical specifications.
Are Micro Switch or Micro Smart Switch made for ceiling fan control?
Micro Motor Controller
2
Micro Motor Controller - Wiring Schematic
Micro Motor Controller technical specifications.
MiniMote
6
In-Depth Minimote Guide
Secondary Controller Quickstart Guide
Minimote V1.18 firmware update
Minimote V1.19 firmware update.
Configuring Group Mode in Vera (Minimote)
See all 6 articles
Smart Boost Timer Switch (ZWA006)
4
Smart Boost Timer Switch user guide.
Smart Boost Timer Switch technical specifications.
How to update Smart Boost Timer Switch firmware.
EU declaration of conformity.
Radiator Thermostat
7
Radiator Thermostat user guide
Radiator Thermostat technical specification
Using Radiator Thermostat with Zipato Gateway
Radiator Thermostat with Domoticz
Installation of Radiator Thermostat Adapters
See all 7 articles
Multisensor 4 in 1 (DSB05 Generation 1)
1
Multisensor (DSB05 Gen1 4 in 1) firmware update or downgrade.
MultiSensor Gen5
4
Multisensor Gen5 user guide.
Multisensor Gen5 technical specification.
Multisensor Gen5 SmartThings custom device handler motion fix.
Firmware Update V1.02/1.03 for Multisensor Gen5 (ZW074)
NanoMote One
4
NanoMote One user guide.
NanoMote One technical specifications.
NanoMote One with SmartThings hub
EU declaration of conformity.
Panic Button
4
Panic Button user manual.
Panic Button technical specification.
Control scene/automation with Panic Button.
EU declaration of conformity.
POPP Home - Gateway
4
Popp Home - Camera Gateway user guide
Popp Home - Camera Gateway technical specifications.
Declaration of Conformity
Popp Home Troubleshouting
Range Extender (DSD37)
2
Gateway shows Range Extender as off.
Range Extender and Door Locks
Range Extender 6
6
Range Extender 6 user guide.
Range Extender 6 technical specifications.
Setup Range Extender 6 ZW117 with SmartThings.
Range Extender 6 - Beginners guide to installing Z-Wave repeaters.
Range Extender 6 (ZW117) firmware update. (1/15/2018)
See all 6 articles
Recessed Door Sensor Gen5
6
Recessed Door Sensor Gen 5 user guide.
Recessed Door Sensor Gen5 technical specifications.
Recessed Door Sensor Gen5 OTA firmware update V1.15
Recessed Door Sensor Gen5 troubleshooting.
Recessed Door Sensor Gen5 shows as Generic IO in Vera UI7
See all 6 articles
Secure Flow Stop
3
Secure Flow Stop user guide.
Secure Flow Stop technical specifications.
Declaration of Conformity
Siren Gen5
6
Siren Gen 5 user guide.
Siren Gen5 technical specifications.
Changing Sound and Volume of Siren Gen5 (Parameter 37)
Siren Gen5 - Install Custom Device Handler Smart Alarm by krlaframboise
Siren Gen5 - Using different sounds in different events (Vera UI7 Gateway)
See all 6 articles
Smart Energy Illuminator
0
Smart Dimmer
0
Smart Dimmer 2nd Edition
0
Smart Dimmer 6
5
Smart Dimmer 6 user guide.
Smart Dimmer 6 technical specifications.
Smart Dimmer 6 firmware update (1/16/2018)
Using Smart Dimmer 6 with SmartThings Hub's Custom Device Type
EU declaration of conformity.
Smart Switch 6
8
Smart Switch 6 user guide.
Smart Switch 6 technical specifications.
Smart Switch 6 with SmartThings hub.
How to update Smart Switch 6 Z-Wave firmware.
Update Smart Switch 6 firmware via HomeSeer.
See all 8 articles
Smart Power Strip
2
Smart Power Strip user guide.
Smart Power Strip technical specifications.
Smart Switch Gen5
3
Smart Switch Gen5 user guide.
Smart Switch Gen5 technical specifications
EU declaration of conformity.
Smoke Sensor and Siren
8
Smoke Sensor and Siren user guide V2.01
Smoke Sensor and Siren user guide V1.00
Smoke Sensor and Siren technical specifications.
Declaration of Conformity
Smoke Sensor troubleshooting guide.
See all 8 articles
Solar Outdoor Siren (POPE005107)
3
Solar Outdoor Siren user guide
Solar Outdoor Siren technical specifications.
Declaration of Conformity
Thermostatic Radiator Valve (TRV)
3
Thermostatic Radiator Valve user guide.
Thermostatic Radiator Valve technical specifications
Declaration of Conformity
Wall Controller 2
3
Wall Controller 2 user guide.
Wall Controller 2 technical specifications.
Declaration of Conformity
Wall Plug Dimmer
3
Wall Plug Dimmer user guide.
Wall Plug Dimmer technical specifications.
Declaration of Conformity
WallMote
5
WallMote user guide.
WallMote technical specification.
Using WallMote (2 Button) with SmartThings Hub.
Using WallMote with Vera UI7 (Group Association / Direct Control).
EU declaration of conformity.
Water Leak Sensor
4
Flood Sensor user guide.
Flood Sensor technical specifications.
POPP Water Leakage Sensor with Vera
Declaration of Conformity
Z-Stick Lite Gen5
0
Z-Stick S2
2
Z-Stick S2 V3.08 firmware update
Z-Stick S2 Quick Start - Just the Essentials.
