For any case that you may be having trouble pairing a device into your network. you should perform an unpair on the device even if they are not paired together before performing a add or pair. This would ensure that the device you have does not have old networking information.


How to Unpair/Remove a device:

1) Tap on Home Services

2) Tap on Toolbox (wrench located in the corner)

3) Enter the Master Installer Code

4) Tap Remove Devices

5) Tap the button on the device that you want to remove. (Please refer to the manual of the device you are unpairing to determine the button press, typically you only need to tap the button once).


How to Pair/Add a device:

1) Tap on Home Services

2) Tap on Toolbox (wrench located in the corner)

3) Enter the Master Installer Code

4) Tap Add Devices

5) Tap the button on the device that you want to add to your network. (Please refer to the manual of the device you are pairing to determine the button press, typically you only need to tap the button once).