When paired with Aeotec Smart Home Hub and the SmartThings software that the hub uses, Door / Window Sensor 7 or Door / Window Sensor 7 Pro will offer the following features:

  • Open/Close status
  • Battery Level




Steps to pair Door/Window Sensor 7 to Aeotec Smart Home Hub (SmartThings).

  1. Open SmartThings Connect.
  2. Select "+" located at the top right corner (second icon from the right).
  3. Select "Device".
  4. Search "Aeotec" then select Aeotec.
  5. Select Open/closed sensor.
  6. Select Door/Window Sensor 7.
  7. Follow its steps to pairing.
    • Press Start.
    • Set the hub that is pairing this.
    • Set the Room.
    • Tap Next.
  8. Open the cover of your Door / Window Sensor 7.




  9. Now tap the small black tamper switch 3x quickly on Door Window Sensor 7.



  10. (If Secure pairing available) Scan the QR code or choose to enter the DSK code (pin code located under the QR barcode)
  11. Now wait about a minute and your device should show up as "Aeotec Open/Close Sensor", feel free to rename this.




How to remove/unpair Door/Window Sensor 7 from Aeotec Smart Home Hub (SmartThings).


These steps can be performed even if Door/Window Sensor 7 are not yet paired to your Aeotec Smart Home Hub.

  1. Open SmartThings Connect.
  2. Find your hub in the device list, then select it.
  3. Tap More Options (3 dot icon) located at the top right corner.
  4. Tap Z-Wave Utilities.
  5. Tap General Exclusion.
  6. Open the cover of your Door / Window Sensor 7.



  7. Now tap the small black tamper switch 3x quickly on Door Window Sensor 7.



  8. SmartThings should confirm that it has factory reset and removed a device.
  9. Now try the pairing steps at the top again.




Troubleshooting


1. Having issues pairing your device?

  • Move your Sensor within 4 - 10 ft of your Aeotec Smart Home Hub, its possible that it is too far.
  • Remove power from Aeotec Smart Home Hub for 6 minutes, then power it up again.
  • Remove power from Door/Window Sensor 7 for 1 minute, then power it up again.
  • Try factory resetting or removing your Door/Window Sensor 7.
    • Remove/unpair first in case the device actually paired to your hub otherwise it will leave a phantom device in your network that will be difficult to remove/unpair.
    • Perform a manual hard factory reset
      1. Remove the cover of your Door/Window Sensor 7
      2. Press and hold the tamper switch for 5 seconds until the red LED blinks.
      3. Quickly release the tamper switch, and then immediately press and hold again
        • If successful, the LED will display a solid green LED.


2. Door Window Sensor 7 showing up as a generic device?

  • Check if SmartThings picked up all of the correct information, follow the below steps to check:
    1. Login to: https://account.smartthings.com/
    2. Click on "My Devices"
    3. Click on the newly created device
    4. Look for "Raw Description" and see if there are any values that display as 00, 00.0, or 0000, this may be a key indicator that this device did not pair properly.
      1. If it does show 00, 0000, or 00.0 values, remove/unpair and then re-include your Door/Window Sensor 7.
    5. If it contains values without 00 or 0000, then change the device handler manually
      1. Scroll to the bottom and click "Edit"
      2. Look for Type, and click on the list, then in alphabetical order, select "Z-Wave Door/Window Sensor"
      3. Click on Update
  • Remove/Unpair, and then re-include your Door/Window Sensor 7