FAQ

What are Aeotec's product codes?
The following is a full code list for Aeotec's Z-Wave products. A simpler list can also be found within our Z-Wave gateway guide. Product Name Par...
Tue, 16 Mar, 2021 at 6:34 PM
Does a product work with a particular gateway?
Aeotec Smart Home Hub Built atop of SmartThings, Aeotec Smart Home Hub is known to be compatible with thousands of different products from over one hundred...
Mon, 20 Sep, 2021 at 1:38 PM
How do I factory reset my Aeotec Z-Wave Device
Sometimes you will find your devices are paired to a separate network already, or your gateway has failed and no longer can unpair a device from its netwo...
Tue, 17 Mar, 2020 at 6:46 PM
What frequency does Z-Wave use?
Z-Wave wireless technology is legally licensed to use different frequencies around the world.  The most accurate list of countries and their respective ...
Tue, 23 Jun, 2020 at 6:21 AM
Can a firmware upgrade for Gen5 products be used to change their region or frequency?
Unfortunately, due to limits with the Z-Wave chip and various countries' legal requirements, the frequency and region of a Gen5 product can't be c...
Tue, 23 Jun, 2020 at 1:29 PM
2Gig Control Panel (How to Unpair/Remove and Pair/Add Troubleshoot)
For any case that you may be having trouble pairing a device into your network. you should perform an unpair on the device even if they are not pair...
Thu, 18 Aug, 2016 at 11:10 AM
Pair devices that won't connect.
Adding a Z-Wave device to a Z-Wave network is typically referred to as pairing; your new device and your Z-Wave network handshake, exchange security informa...
Wed, 19 May, 2021 at 12:51 AM
How do I remove a device from my Z-Wave network?
Removing an Aeotec Z-Wave device from your Z-Wave network is a straightforward process. 1. Put your gateway into device removal mode. Z-Stick If yo...
Fri, 27 Jan, 2017 at 5:42 AM
Unauthorised resellers.
Most of Aeotec's resellers work hard to provide their own customers with proper service and warranty; our best partners are those who understand Z-Wave...
Thu, 13 Jun, 2019 at 3:13 PM
Aeotec one year warranty.
One-Year Limited Warranty. Eingeschränkte einjährige Garantie.  Garantía Limitada de un año.  Garantie limitée d’un an. Een jaar beperkte garant...
Wed, 5 May, 2021 at 1:16 AM